HGZY App Privacy Policy — Your Data Is Completely Safe With Us

HGZY App (hgzyapp.ws) is an international-standard online entertainment platform for users in Bangladesh. We believe your privacy is a fundamental right — and protecting it is our responsibility.

This privacy policy applies to the hgzy app website, mobile application, and all associated services. By using our platform, you automatically agree to the terms set out in this policy.

Our Privacy Policy has been developed in line with international data protection standards. We maintain full transparency in how your data is handled — no hidden processes, no exceptions.

Hgzy app collects only the information needed to deliver the best experience and keep the platform secure. We never ask for excessive or unnecessary data.

Information You Provide Directly

• Identity Information: Full name, date of birth, nationality.
• Contact details: Mobile number, email address.
• Account Information: Username, password (encrypted).
• KYC documents: National ID card, passport, or birth registration certificate.
• Payment information: Mobile banking number (full card numbers are never stored).

Automatically collected data

• Device information: Device type, operating system, browser.
• Log data: IP address, login time, session duration.
• Usage Information: Pages you visited and how long you spent on them.
• Transaction Information: Deposit, withdrawal & gaming history.
• Cookies & tracking: To enhance site functionality.

HGZY App uses your data only for specific, transparent purposes. We never use your information for unrelated reasons.

Primary Purpose of Use

• Account Management: To ensure secure registration, login, and account protection.
• Payment Processing: To process deposits and withdrawals quickly and securely.
• Customer support: To promptly resolve your questions and complaints.
• Fraud Prevention: To detect suspicious activity and keep the platform secure.
• Legal Obligations: To meet licensing and regulatory requirements.
• Service improvement: Usage data analysis to improve your platform experience.
• Promotions & bonuses: To send you personalised offers (only with your consent).

HGZY App never sells your personal data. However, limited information may be shared with third parties under specific circumstances.

When and With Whom Your Data May Be Shared

• Payment processors: bKash, Nagad, Rocket — information required to process your transactions.
• Identity verification services: Authorised third parties to complete the KYC process.
• Legal Authorities: Under court order or government directive.
• Licensing Authority: For audits and investigations by the gaming commission.
• IT Service Provider: For cloud hosting and server management (subject to strict confidentiality agreements).

Before sharing any information with third parties, we ensure they uphold the same strict privacy standards that we do.

HGZY App uses cookies on its website and app. Cookies are small data files stored on your device that help enhance your browsing experience.

You can disable cookies through your browser settings. However, turning off certain essential cookies may cause some features of the platform to stop working properly.

HGZY App uses industry-leading technology to keep your data secure. Our security is built across multiple layers, so if one layer is ever compromised, the others continue to provide protection.

• 256-bit SSL/TLS Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An extra layer of protection for logins and withdrawals.
• Firewall & DDoS protection: Our servers are protected against cyber attacks.
• Regular security audits: Periodic audits conducted by independent third-party experts.
• Password Hashing: Your password is never stored in plain text.
• Suspicious Activity Monitoring: Unusual logins or transactions are flagged instantly.

HGZY App retains your data only for as long as necessary. Once it's no longer needed, it is securely deleted.

• Active Account Information: For as long as your account remains active.
• Closed Account Data: 5 years after closure (legal obligation).
• Transaction Records: Minimum 7 years (as required by financial regulatory guidelines).
• KYC documents: 5 years after verification.
• Cookie data: Immediately upon expiry of the set period or upon your request for deletion.
• Customer Support Conversations: 2 years.

Once the retention period expires, your data is permanently deleted or anonymised so that it can no longer be linked back to you in any way.

HGZY App respects your data rights. You may exercise any of the rights listed below.

HGZY App strictly prohibits anyone under the age of 18 from using the platform. We never knowingly collect information from minors.

• Age is verified at the time of registration.
• Any account found to belong to a minor will be closed immediately.
• If we discover that data has been collected from a minor, it will be deleted immediately.
• If parents have any concerns, please contact us at support@hgzyapp.ws.

To learn more about our responsible gaming policy Responsible Gaming Visit the page.

HGZY App may update this Privacy Policy from time to time. For any significant changes, we will notify you via email or an in-app notification.

• The date of any change will always be noted at the top of the page.
• You will be notified at least 14 days in advance of any significant changes.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

For any questions, requests, or complaints regarding this privacy policy, please get in touch with us:

• Email: support@hgzyapp.ws
• Live Chat: Available 24/7 from within the app
• Help Centre: /help-center

Our data protection team treats every request with the utmost priority. We're always here for you.